In 19778 Thomas identified five types of styles in conflict resolution depending on the level of cooperation with others and the level of assertiveness that is resolved. These types are: 1) Parent or competitor: target to win the conflict
2) Avoidance: target retirement and let the other win the conflict
3) Accommodation: allowing others to win in a conflict situation
4) Commitment: based on giving concessions
5) Collaboration and integration: looking for the gain advantages on both sides
Studies show how general practitioners are reluctant to situations of conflict where one party dominates the labor relations. Therefore, competition-based styles and withdrawal have a negative impact on the functioning of the employment relationship , and therefore also the performance .
One of the key variables related to the conflict is the emotional intelligence . So more emotionally intelligent individuals may cope better with conflict situations in order to gain agreements for both parties, or simply to cover the aspects that may be blocking the best possible working relationship.
diversity in organizations feed on these situations of "conflict" to the company enabling new scenarios for improvement in both processes as services or products.
Do not hesitate! If there is a conflict in your business, as Face it before and see the positives of what underlies it.
0 comments:
Post a Comment